WHAT CAN WE HELP YOU WITH TODAY?

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GENERAL HELP

EZ CARE

EZ CARE PLUS

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LIFEBEACON

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GENERAL HELP

Where does my device call?


When your medical alert button is triggered, it will dial out to a 24/7 monitoring station. When they answer, they will ask you if everything is okay. You can ask them to call any of your emergency contacts, 911, emergency services, or to mark the call as a test.




What if the monitoring station can't hear me?


If the monitoring station does not hear a response, they will attempt to call your contact number and then dispatch emergency services to your location if the customer is unable to answer the phone.




Is my device waterproof?


All of our pendants are water resistant and can be used up to a depth of 3 feet. We recommend wearing them while in the bath and shower, because that is a common place for falls.




Does my device have GPS?


Our mobile unit, the LifeBeacon, sends out your GPS location to the monitoring station, so they can locate you and get you help in every situation, at home or away.




What information will my emergency contacts receive?


In the event of an emergency, the monitoring station will call your emergency contacts to notify them. You also have the option to send text messages to your emergency contacts that will notify them whenever your device sends out an alert.




How do I change the watch band?






 

EZ Care Help

My unit did not come with a power cord.


The EZCare unit gets its power from the phone line it is connected to, and does not require any additional power source. This means the unit is not affected by power outages and there are less cables for you to worry about.




How far will my pendant work?


The EZCare pendant will work as far as 400 ft away from the base station. It is perfect for in and around the home protection.




How does the monitoring station hear me?


The monitoring station will hear you through your base station. If you are too far away for them to hear you, they will call your contact number and dispatch emergency services.




How do I pair my new pendant?


On the back of your EZCare unit there is a small black button labeled SOS. Press this button, followed by pressing your blue pendant button. Wait 10 seconds, and then test. If it is unsuccessful, or you do not have the SOS button on the back of your device, please call customer service at 888-331-1225.





 

EZ Care Plus Help

My unit did not come with a power cord.


The EZCare unit gets its power from the phone line it is connected to, and does not require any additional power source. This means the unit is not affected by power outages and there are less cables for you to worry about.




How far will my pendant work?


The EZCare pendant will work as far as 400 ft away from the base station. It is perfect for in and around the home protection.




How does the monitoring station hear me?


The monitoring station will hear you through your base station. If you are too far away for them to hear you, they will call your contact number and dispatch emergency services.




How do I pair my new pendant?


On the back of your EZCare unit there is a small black button labeled SOS. Press this button, followed by pressing your blue pendant button. Wait 10 seconds, and then test. If it is unsuccessful, or you do not have the SOS button on the back of your device, please call customer service at 888-331-1225.





 

LifeBeacon Help

Where does my device call?


When your medical alert button is triggered, it will dial out to a 24/7 monitoring station. When they answer, they will ask you if everything is okay. You can ask them to call any of your emergency contacts, 911, emergency services, or to mark the call as a test.




What if the monitoring station can't hear me?


If the monitoring station does not hear a response, they will attempt to call your contact number and then dispatch emergency services to your location if the customer is unable to answer the phone.




Is my device waterproof?


All of our pendants are water resistant and can be used up to a depth of 3 feet. We recommend wearing them while in the bath and shower, because that is a common place for falls.




Does my device have GPS?


Our mobile unit, the LifeBeacon, sends out your GPS location to the monitoring station, so they can locate you and get you help in every situation, at home or away.




What information will my emergency contacts receive?


In the event of an emergency, the monitoring station will call your emergency contacts to notify them. You also have the option to send text messages to your emergency contacts that will notify them whenever your device sends out an alert.




How do I change the watch band?






 

LifeBeacon Error Messages

My unit did not come with a power cord.


The EZCare unit gets its power from the phone line it is connected to, and does not require any additional power source. This means the unit is not affected by power outages and there are less cables for you to worry about.




How far will my pendant work?


The EZCare pendant will work as far as 400 ft away from the base station. It is perfect for in and around the home protection.




How does the monitoring station hear me?


The monitoring station will hear you through your base station. If you are too far away for them to hear you, they will call your contact number and dispatch emergency services.




How do I pair my new pendant?


On the back of your EZCare unit there is a small black button labeled SOS. Press this button, followed by pressing your blue pendant button. Wait 10 seconds, and then test. If it is unsuccessful, or you do not have the SOS button on the back of your device, please call customer service at 888-331-1225.