Question 1

“The service in your area has been interrupted or is too low for emergency communication. Please try again.”

Accepted Answer

This message indicates that your unit does not currently have cell signal. This can be a result of the area you are in, or interruption in the cell service. Tall buildings, being in a basement, certain types of construction, can all cause signal interruption. Remember to test the device in your most common locations so that you can be aware if the cellular signal is too low in any area you frequent.

Question 2

My unit did not come with a power cord.

Accepted Answer

The EZCare unit gets its power from the phone line it is connected to, and does not require any additional power source. This means the unit is not affected by power outages and there are less cables for you to worry about.

Question 3

What comes with the LifeBeacon device?

Accepted Answer

https://www.youtube.com/watch?v=TF75czmli60

Question 4

What comes with the EZ Care Plus?

Accepted Answer

https://www.youtube.com/watch?v=Zb4jRi3p-tc

Question 5

Where does my device call?

Accepted Answer

When your medical alert button is triggered, it will dial out to a 24/7 monitoring station. When they answer, they will ask you if everything is okay. You can ask them to call any of your emergency contacts, 911, emergency services, or to mark the call as a test.

Question 6

What if the monitoring station can't hear me?

Accepted Answer

If the monitoring station does not hear a response, they will attempt to call your contact number and then dispatch emergency services to your location if the customer is unable to answer the phone.

Question 7

How far will my pendant work?

Accepted Answer

The EZCare pendant will work as far as 400 ft away from the base station. It is perfect for in and around the home protection.

Question 8

“SIM card not detected.”

Accepted Answer

If you receive this message, please contact customer service at 888-331-1225.

Question 9

Does my unit require a landline?

Accepted Answer

No, this unit utilizes cellular signal to make a call to the monitoring station. It only requires being connected to a power source.

Question 10

Where can I use my device?

Accepted Answer

This device is designed to work anywhere in the United States that it can receive cell phone signal. This includes Hawaii and Alaska.

Question 11

How far will my pendant work?

Accepted Answer

The EZCare Plus pendant will work as far as 400 ft away from the base station. It is perfect for in and around the home protection.

Question 12

Is my device waterproof?

Accepted Answer

All of our pendants are water resistant and can be used up to a depth of 3 feet. We recommend wearing them while in the bath and shower, because that is a common place for falls.

Question 13

How does the monitoring station hear me?

Accepted Answer

The monitoring station will hear you through your base station. If you are too far away for them to hear you, they will call your contact number and dispatch emergency services.

Question 14

How do I charge the battery?

Accepted Answer

The LifeBeacon houses a rechargeable battery, allowing you to never worry about switching out batteries.
https://www.youtube.com/watch?v=btfhJg0e9U0

Question 15

“Your battery is low, please place the device in the charger provided.”"

Accepted Answer

This message indicates that the battery life in your device is below 20%. Place the device in the charging station to recharge. You can charge the device every 1-2 days for a couple of hours to avoid a low battery alert.

Question 16

How do I know if my battery is fully charged?

Accepted Answer

While on the charging cradle, the red light will flash while the device is charging. When the device is fully charged the red light will remain solid.

Question 17

How do I pair my new pendant?

Accepted Answer

On the back of your EZCare unit there is a small black button labeled SOS. Press this button, followed by pressing your blue pendant button. Wait 10 seconds, and then test. If it is unsuccessful, or you do not have the SOS button on the back of your device, please call customer service at 888-331-1225.

Question 18

Does my device have GPS?

Accepted Answer

Our mobile unit, the LifeBeacon, sends out your GPS location to the monitoring station, so they can locate you and get you help in every situation, at home or away.

Question 19

Red light does not flash while in the charging station.

Accepted Answer

Begin by checking connections of your charging cradle, and the power outlet is connected. Make sure all these connections are secure. Afterwards, check the back of your device, and use a damp cloth to wipe away any residue that may be on the charging circles.
If the battery was completely drained on the device, leave it on the charging cradle for at least 30 minutes. If you still do not see any red light on the unit while it is in the charging station, contact customer service at 888-331-1225.

Question 20

How does the monitoring station hear me?

Accepted Answer

The monitoring station will hear you through your base station. If you are too far away for them to hear you, they will call your contact number and dispatch emergency services.

Question 21

How do I pair my new pendant?

Accepted Answer

On the back of your EZCare unit there is a small black button labeled SOS. Press this button, followed by pressing your blue pendant button. Wait 10 seconds, and then test. If it is unsuccessful, or you do not have the SOS button on the back of your device, please call customer service at 888-331-1225.

Question 22

How do I verify that my device is powered on?

Accepted Answer

You can verify that your device is turned on by pressing the blue button on the LifeBeacon. There will be a red light, and then a blue light, if the device is powered on. If these lights do not come on, please place the device in the charging cradle to turn unit on.

Question 23

What information will my emergency contacts receive?

Accepted Answer

In the event of an emergency, the monitoring station will call your emergency contacts to notify them. You also have the option to send text messages to your emergency contacts that will notify them whenever your device sends out an alert.

Question 24

How do I change the watch band?

Accepted Answer

https://www.youtube.com/watch?v=FK3oUA7UqSY

Question 25

How do I turn off my device?

Accepted Answer

There will not be many situations where you need to power off your device. If you do, then you should use the pin pusher that was sent with the unit, and locate the small hole that is just below the blue button on the front of the device. Put the pin pusher in to the hole and hold for 3 seconds. You can confirm the device is powered off by pressing the blue button and checking to see if the red light comes on.
https://www.youtube.com/watch?v=7V3AioKvGQ0

Question 26

Do I need to keep the base station plugged in?

Accepted Answer

The base station should remain plugged in at all times. The EZCare Plus unit is equipped with a backup battery that lasts up to 24 hours. This back up battery ensures you remain protected, even in the event of a power outage.

Question 27

How does Fall Detection work?

Accepted Answer

Fall Detection units use three pieces of technology to determine a fall: 
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Combined, these measure the rate of acceleration and deceleration of movement with altitude and direction of movement to determine if a fall has taken place. This identifies a fall compared to the motion and direction of someone just sitting down.
 
After the motion of a fall, the device will wait 8 seconds before determining the motion was a fall. If there is no movement in these 8 seconds, the device will let the user know a fall has been detected, and that the alarm can be cancelled by pressing the button if it was a false detection. If no button is pressed, an alarm will go to the central station. 
 
Please note, no device is able to detect 100% of falls. Therefore, in the event you experience a fall and require assistance, please still press the button on your medical alert device if you are able.

Question 28

Why is the monitoring station calling to tell me my battery is low?

Accepted Answer

If the EZCare Plus becomes unplugged and the back up battery loses power, the monitoring station will call you to make sure you are aware that it is losing power. Check the power connection on the unit and verify the red light on the far right of the device is on, indicating the device is receiving power.

Question 29

Can I take this unit with me on vacation?

Accepted Answer

Yes! If you will be staying at a different location for any length of time, please call 888-331-1225 to let us know what the current address will be. We will update this information with the monitoring station, and you can remain protected. Remember to call us to update that address whenever you have a change of address.

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