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WHAT CAN WE HELP YOU WITH TODAY?
EZ CARE
EZ CARE PLUS
LIFEBEACON
Frequently asked questions
This message indicates that your unit does not currently have cell signal. This can be a result of the area you are in, or interruption in the cell service. Tall buildings, being in a basement, certain types of construction, can all cause signal interruption. Remember to test the device in your most common locations so that you can be aware if the cellular signal is too low in any area you frequent.
On the back of your EZCare unit there is a small black button labeled SOS. Press this button, followed by pressing your blue pendant button. Wait 10 seconds, and then test. If it is unsuccessful, or you do not have the SOS button on the back of your device, please call customer service at 888-331-1225.
Begin by checking connections of your charging cradle, and the power outlet is connected. Make sure all these connections are secure. Afterwards, check the back of your device, and use a damp cloth to wipe away any residue that may be on the charging circles.
If the battery was completely drained on the device, leave it on the charging cradle for at least 30 minutes. If you still do not see any red light on the unit while it is in the charging station, contact customer service at 888-331-1225.
On the back of your EZCare unit there is a small black button labeled SOS. Press this button, followed by pressing your blue pendant button. Wait 10 seconds, and then test. If it is unsuccessful, or you do not have the SOS button on the back of your device, please call customer service at 888-331-1225.
There will not be many situations where you need to power off your device. If you do, then you should use the pin pusher that was sent with the unit, and locate the small hole that is just below the blue button on the front of the device. Put the pin pusher in to the hole and hold for 3 seconds. You can confirm the device is powered off by pressing the blue button and checking to see if the red light comes on.
https://www.youtube.com/watch?v=7V3AioKvGQ0
Fall Detection units use three pieces of technology to determine a fall:
https://static.wixstatic.com/media/undefined
https://static.wixstatic.com/media/undefined
https://static.wixstatic.com/media/undefined
Combined, these measure the rate of acceleration and deceleration of movement with altitude and direction of movement to determine if a fall has taken place. This identifies a fall compared to the motion and direction of someone just sitting down.
After the motion of a fall, the device will wait 8 seconds before determining the motion was a fall. If there is no movement in these 8 seconds, the device will let the user know a fall has been detected, and that the alarm can be cancelled by pressing the button if it was a false detection. If no button is pressed, an alarm will go to the central station.
Please note, no device is able to detect 100% of falls. Therefore, in the event you experience a fall and require assistance, please still press the button on your medical alert device if you are able.
If the EZCare Plus becomes unplugged and the back up battery loses power, the monitoring station will call you to make sure you are aware that it is losing power. Check the power connection on the unit and verify the red light on the far right of the device is on, indicating the device is receiving power.
Yes! If you will be staying at a different location for any length of time, please call 888-331-1225 to let us know what the current address will be. We will update this information with the monitoring station, and you can remain protected. Remember to call us to update that address whenever you have a change of address.
General Help
Frequently asked questions
This message indicates that your unit does not currently have cell signal. This can be a result of the area you are in, or interruption in the cell service. Tall buildings, being in a basement, certain types of construction, can all cause signal interruption. Remember to test the device in your most common locations so that you can be aware if the cellular signal is too low in any area you frequent.
On the back of your EZCare unit there is a small black button labeled SOS. Press this button, followed by pressing your blue pendant button. Wait 10 seconds, and then test. If it is unsuccessful, or you do not have the SOS button on the back of your device, please call customer service at 888-331-1225.
Begin by checking connections of your charging cradle, and the power outlet is connected. Make sure all these connections are secure. Afterwards, check the back of your device, and use a damp cloth to wipe away any residue that may be on the charging circles.
If the battery was completely drained on the device, leave it on the charging cradle for at least 30 minutes. If you still do not see any red light on the unit while it is in the charging station, contact customer service at 888-331-1225.
On the back of your EZCare unit there is a small black button labeled SOS. Press this button, followed by pressing your blue pendant button. Wait 10 seconds, and then test. If it is unsuccessful, or you do not have the SOS button on the back of your device, please call customer service at 888-331-1225.
There will not be many situations where you need to power off your device. If you do, then you should use the pin pusher that was sent with the unit, and locate the small hole that is just below the blue button on the front of the device. Put the pin pusher in to the hole and hold for 3 seconds. You can confirm the device is powered off by pressing the blue button and checking to see if the red light comes on.
https://www.youtube.com/watch?v=7V3AioKvGQ0
Fall Detection units use three pieces of technology to determine a fall:
https://static.wixstatic.com/media/undefined
https://static.wixstatic.com/media/undefined
https://static.wixstatic.com/media/undefined
Combined, these measure the rate of acceleration and deceleration of movement with altitude and direction of movement to determine if a fall has taken place. This identifies a fall compared to the motion and direction of someone just sitting down.
After the motion of a fall, the device will wait 8 seconds before determining the motion was a fall. If there is no movement in these 8 seconds, the device will let the user know a fall has been detected, and that the alarm can be cancelled by pressing the button if it was a false detection. If no button is pressed, an alarm will go to the central station.
Please note, no device is able to detect 100% of falls. Therefore, in the event you experience a fall and require assistance, please still press the button on your medical alert device if you are able.
If the EZCare Plus becomes unplugged and the back up battery loses power, the monitoring station will call you to make sure you are aware that it is losing power. Check the power connection on the unit and verify the red light on the far right of the device is on, indicating the device is receiving power.
Yes! If you will be staying at a different location for any length of time, please call 888-331-1225 to let us know what the current address will be. We will update this information with the monitoring station, and you can remain protected. Remember to call us to update that address whenever you have a change of address.
EZ Care Help
Frequently asked questions
This message indicates that your unit does not currently have cell signal. This can be a result of the area you are in, or interruption in the cell service. Tall buildings, being in a basement, certain types of construction, can all cause signal interruption. Remember to test the device in your most common locations so that you can be aware if the cellular signal is too low in any area you frequent.
On the back of your EZCare unit there is a small black button labeled SOS. Press this button, followed by pressing your blue pendant button. Wait 10 seconds, and then test. If it is unsuccessful, or you do not have the SOS button on the back of your device, please call customer service at 888-331-1225.
Begin by checking connections of your charging cradle, and the power outlet is connected. Make sure all these connections are secure. Afterwards, check the back of your device, and use a damp cloth to wipe away any residue that may be on the charging circles.
If the battery was completely drained on the device, leave it on the charging cradle for at least 30 minutes. If you still do not see any red light on the unit while it is in the charging station, contact customer service at 888-331-1225.
On the back of your EZCare unit there is a small black button labeled SOS. Press this button, followed by pressing your blue pendant button. Wait 10 seconds, and then test. If it is unsuccessful, or you do not have the SOS button on the back of your device, please call customer service at 888-331-1225.
There will not be many situations where you need to power off your device. If you do, then you should use the pin pusher that was sent with the unit, and locate the small hole that is just below the blue button on the front of the device. Put the pin pusher in to the hole and hold for 3 seconds. You can confirm the device is powered off by pressing the blue button and checking to see if the red light comes on.
https://www.youtube.com/watch?v=7V3AioKvGQ0
Fall Detection units use three pieces of technology to determine a fall:
https://static.wixstatic.com/media/undefined
https://static.wixstatic.com/media/undefined
https://static.wixstatic.com/media/undefined
Combined, these measure the rate of acceleration and deceleration of movement with altitude and direction of movement to determine if a fall has taken place. This identifies a fall compared to the motion and direction of someone just sitting down.
After the motion of a fall, the device will wait 8 seconds before determining the motion was a fall. If there is no movement in these 8 seconds, the device will let the user know a fall has been detected, and that the alarm can be cancelled by pressing the button if it was a false detection. If no button is pressed, an alarm will go to the central station.
Please note, no device is able to detect 100% of falls. Therefore, in the event you experience a fall and require assistance, please still press the button on your medical alert device if you are able.
If the EZCare Plus becomes unplugged and the back up battery loses power, the monitoring station will call you to make sure you are aware that it is losing power. Check the power connection on the unit and verify the red light on the far right of the device is on, indicating the device is receiving power.
Yes! If you will be staying at a different location for any length of time, please call 888-331-1225 to let us know what the current address will be. We will update this information with the monitoring station, and you can remain protected. Remember to call us to update that address whenever you have a change of address.
EZ Car Plus Help
Frequently asked questions
This message indicates that your unit does not currently have cell signal. This can be a result of the area you are in, or interruption in the cell service. Tall buildings, being in a basement, certain types of construction, can all cause signal interruption. Remember to test the device in your most common locations so that you can be aware if the cellular signal is too low in any area you frequent.
On the back of your EZCare unit there is a small black button labeled SOS. Press this button, followed by pressing your blue pendant button. Wait 10 seconds, and then test. If it is unsuccessful, or you do not have the SOS button on the back of your device, please call customer service at 888-331-1225.
Begin by checking connections of your charging cradle, and the power outlet is connected. Make sure all these connections are secure. Afterwards, check the back of your device, and use a damp cloth to wipe away any residue that may be on the charging circles.
If the battery was completely drained on the device, leave it on the charging cradle for at least 30 minutes. If you still do not see any red light on the unit while it is in the charging station, contact customer service at 888-331-1225.
On the back of your EZCare unit there is a small black button labeled SOS. Press this button, followed by pressing your blue pendant button. Wait 10 seconds, and then test. If it is unsuccessful, or you do not have the SOS button on the back of your device, please call customer service at 888-331-1225.
There will not be many situations where you need to power off your device. If you do, then you should use the pin pusher that was sent with the unit, and locate the small hole that is just below the blue button on the front of the device. Put the pin pusher in to the hole and hold for 3 seconds. You can confirm the device is powered off by pressing the blue button and checking to see if the red light comes on.
https://www.youtube.com/watch?v=7V3AioKvGQ0
Fall Detection units use three pieces of technology to determine a fall:
https://static.wixstatic.com/media/undefined
https://static.wixstatic.com/media/undefined
https://static.wixstatic.com/media/undefined
Combined, these measure the rate of acceleration and deceleration of movement with altitude and direction of movement to determine if a fall has taken place. This identifies a fall compared to the motion and direction of someone just sitting down.
After the motion of a fall, the device will wait 8 seconds before determining the motion was a fall. If there is no movement in these 8 seconds, the device will let the user know a fall has been detected, and that the alarm can be cancelled by pressing the button if it was a false detection. If no button is pressed, an alarm will go to the central station.
Please note, no device is able to detect 100% of falls. Therefore, in the event you experience a fall and require assistance, please still press the button on your medical alert device if you are able.
If the EZCare Plus becomes unplugged and the back up battery loses power, the monitoring station will call you to make sure you are aware that it is losing power. Check the power connection on the unit and verify the red light on the far right of the device is on, indicating the device is receiving power.
Yes! If you will be staying at a different location for any length of time, please call 888-331-1225 to let us know what the current address will be. We will update this information with the monitoring station, and you can remain protected. Remember to call us to update that address whenever you have a change of address.
LifeBeacon Help
Frequently asked questions
This message indicates that your unit does not currently have cell signal. This can be a result of the area you are in, or interruption in the cell service. Tall buildings, being in a basement, certain types of construction, can all cause signal interruption. Remember to test the device in your most common locations so that you can be aware if the cellular signal is too low in any area you frequent.
On the back of your EZCare unit there is a small black button labeled SOS. Press this button, followed by pressing your blue pendant button. Wait 10 seconds, and then test. If it is unsuccessful, or you do not have the SOS button on the back of your device, please call customer service at 888-331-1225.
Begin by checking connections of your charging cradle, and the power outlet is connected. Make sure all these connections are secure. Afterwards, check the back of your device, and use a damp cloth to wipe away any residue that may be on the charging circles.
If the battery was completely drained on the device, leave it on the charging cradle for at least 30 minutes. If you still do not see any red light on the unit while it is in the charging station, contact customer service at 888-331-1225.
On the back of your EZCare unit there is a small black button labeled SOS. Press this button, followed by pressing your blue pendant button. Wait 10 seconds, and then test. If it is unsuccessful, or you do not have the SOS button on the back of your device, please call customer service at 888-331-1225.
There will not be many situations where you need to power off your device. If you do, then you should use the pin pusher that was sent with the unit, and locate the small hole that is just below the blue button on the front of the device. Put the pin pusher in to the hole and hold for 3 seconds. You can confirm the device is powered off by pressing the blue button and checking to see if the red light comes on.
https://www.youtube.com/watch?v=7V3AioKvGQ0
Fall Detection units use three pieces of technology to determine a fall:
https://static.wixstatic.com/media/undefined
https://static.wixstatic.com/media/undefined
https://static.wixstatic.com/media/undefined
Combined, these measure the rate of acceleration and deceleration of movement with altitude and direction of movement to determine if a fall has taken place. This identifies a fall compared to the motion and direction of someone just sitting down.
After the motion of a fall, the device will wait 8 seconds before determining the motion was a fall. If there is no movement in these 8 seconds, the device will let the user know a fall has been detected, and that the alarm can be cancelled by pressing the button if it was a false detection. If no button is pressed, an alarm will go to the central station.
Please note, no device is able to detect 100% of falls. Therefore, in the event you experience a fall and require assistance, please still press the button on your medical alert device if you are able.
If the EZCare Plus becomes unplugged and the back up battery loses power, the monitoring station will call you to make sure you are aware that it is losing power. Check the power connection on the unit and verify the red light on the far right of the device is on, indicating the device is receiving power.
Yes! If you will be staying at a different location for any length of time, please call 888-331-1225 to let us know what the current address will be. We will update this information with the monitoring station, and you can remain protected. Remember to call us to update that address whenever you have a change of address.
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