WHAT CAN WE HELP YOU WITH TODAY?

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GENERAL HELP

EZ CARE

EZ CARE PLUS

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LIFEBEACON

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GENERAL HELP

Where does my device call?


When your medical alert button is triggered, it will dial out to a 24/7 monitoring station. When they answer, they will ask you if everything is okay. You can ask them to call any of your emergency contacts, 911, emergency services, or to mark the call as a test.




What if the monitoring station can't hear me?


If the monitoring station does not hear a response, they will attempt to call your contact number and then dispatch emergency services to your location if the customer is unable to answer the phone.




Is my device waterproof?


All of our pendants are water resistant and can be used up to a depth of 3 feet. We recommend wearing them while in the bath and shower, because that is a common place for falls.




Does my device have GPS?


Our mobile unit, the LifeBeacon, sends out your GPS location to the monitoring station, so they can locate you and get you help in every situation, at home or away.




What information will my emergency contacts receive?


In the event of an emergency, the monitoring station will call your emergency contacts to notify them. You also have the option to send text messages to your emergency contacts that will notify them whenever your device sends out an alert.




How do I change the watch band?






 

EZ Care Help

Where does my device call?


When your medical alert button is triggered, it will dial out to a 24/7 monitoring station. When they answer, they will ask you if everything is okay. You can ask them to call any of your emergency contacts, 911, emergency services, or to mark the call as a test.




What if the monitoring station can't hear me?


If the monitoring station does not hear a response, they will attempt to call your contact number and then dispatch emergency services to your location if the customer is unable to answer the phone.




Is my device waterproof?


All of our pendants are water resistant and can be used up to a depth of 3 feet. We recommend wearing them while in the bath and shower, because that is a common place for falls.




Does my device have GPS?


Our mobile unit, the LifeBeacon, sends out your GPS location to the monitoring station, so they can locate you and get you help in every situation, at home or away.




What information will my emergency contacts receive?


In the event of an emergency, the monitoring station will call your emergency contacts to notify them. You also have the option to send text messages to your emergency contacts that will notify them whenever your device sends out an alert.




How do I change the watch band?






 

EZ Care Plus Help

Does my unit require a landline?


No, this unit utilizes cellular signal to make a call to the monitoring station. It only requires being connected to a power source.




How far will my pendant work?


The EZCare Plus pendant will work as far as 400 ft away from the base station. It is perfect for in and around the home protection.




How does the monitoring station hear me?


The monitoring station will hear you through your base station. If you are too far away for them to hear you, they will call your contact number and dispatch emergency services.




How do I pair my new pendant?


On the back of your EZCare unit there is a small black button labeled SOS. Press this button, followed by pressing your blue pendant button. Wait 10 seconds, and then test. If it is unsuccessful, or you do not have the SOS button on the back of your device, please call customer service at 888-331-1225.




Do I need to keep the base station plugged in?


The base station should remain plugged in at all times. The EZCare Plus unit is equipped with a backup battery that lasts up to 24 hours. This back up battery ensures you remain protected, even in the event of a power outage.




Why is the monitoring station calling to tell me my battery is low?


If the EZCare Plus becomes unplugged and the back up battery loses power, the monitoring station will call you to make sure you are aware that it is losing power. Check the power connection on the unit and verify the red light on the far right of the device is on, indicating the device is receiving power.




Can I take this unit with me on vacation?


Yes! If you will be staying at a different location for any length of time, please call 888-331-1225 to let us know what the current address will be. We will update this information with the monitoring station, and you can remain protected. Remember to call us to update that address whenever you have a change of address.




What comes with the EZ Care Plus?






 

LifeBeacon Help

“The service in your area has been interrupted or is too low for emergency communication. Please try again.”


This message indicates that your unit does not currently have cell signal. This can be a result of the area you are in, or interruption in the cell service. Tall buildings, being in a basement, certain types of construction, can all cause signal interruption. Remember to test the device in your most common locations so that you can be aware if the cellular signal is too low in any area you frequent.




“SIM card not detected.”


If you receive this message, please contact customer service at 888-331-1225.




“Your battery is low, please place the device in the charger provided.”


This message indicates that the battery life in your device is below 20%. Place the device in the charging station to recharge. You can charge the device every 1-2 days for a couple of hours to avoid a low battery alert.




Red light does not flash while in the charging station.


Begin by checking connections of your charging cradle, and the power outlet is connected. Make sure all these connections are secure. Afterwards, check the back of your device, and use a damp cloth to wipe away any residue that may be on the charging circles.

If the battery was completely drained on the device, leave it on the charging cradle for at least 30 minutes. If you still do not see any red light on the unit while it is in the charging station, contact customer service at 888-331-1225.





 

LifeBeacon Error Messages

“The service in your area has been interrupted or is too low for emergency communication. Please try again.”


This message indicates that your unit does not currently have cell signal. This can be a result of the area you are in, or interruption in the cell service. Tall buildings, being in a basement, certain types of construction, can all cause signal interruption. Remember to test the device in your most common locations so that you can be aware if the cellular signal is too low in any area you frequent.




“SIM card not detected.”


If you receive this message, please contact customer service at 888-331-1225.




“Your battery is low, please place the device in the charger provided.”


This message indicates that the battery life in your device is below 20%. Place the device in the charging station to recharge. You can charge the device every 1-2 days for a couple of hours to avoid a low battery alert.




Red light does not flash while in the charging station.


Begin by checking connections of your charging cradle, and the power outlet is connected. Make sure all these connections are secure. Afterwards, check the back of your device, and use a damp cloth to wipe away any residue that may be on the charging circles.

If the battery was completely drained on the device, leave it on the charging cradle for at least 30 minutes. If you still do not see any red light on the unit while it is in the charging station, contact customer service at 888-331-1225.





OUR LOCATION

Address: 3411 Hawthorne Rd. 

Pocatello, ID 83201

Phone: 888-331-1225

Email:  info@medibutton.com

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