WHAT CAN WE HELP YOU WITH TODAY?

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GENERAL HELP

EZ CARE

EZ CARE PLUS

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LIFEBEACON

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GENERAL HELP

My unit did not come with a power cord.


The EZCare unit gets its power from the phone line it is connected to, and does not require any additional power source. This means the unit is not affected by power outages and there are less cables for you to worry about.




How far will my pendant work?


The EZCare pendant will work as far as 400 ft away from the base station. It is perfect for in and around the home protection.




How does the monitoring station hear me?


The monitoring station will hear you through your base station. If you are too far away for them to hear you, they will call your contact number and dispatch emergency services.




How do I pair my new pendant?


On the back of your EZCare unit there is a small black button labeled SOS. Press this button, followed by pressing your blue pendant button. Wait 10 seconds, and then test. If it is unsuccessful, or you do not have the SOS button on the back of your device, please call customer service at 888-331-1225.





 

EZ Care Help

My unit did not come with a power cord.


The EZCare unit gets its power from the phone line it is connected to, and does not require any additional power source. This means the unit is not affected by power outages and there are less cables for you to worry about.




How far will my pendant work?


The EZCare pendant will work as far as 400 ft away from the base station. It is perfect for in and around the home protection.




How does the monitoring station hear me?


The monitoring station will hear you through your base station. If you are too far away for them to hear you, they will call your contact number and dispatch emergency services.




How do I pair my new pendant?


On the back of your EZCare unit there is a small black button labeled SOS. Press this button, followed by pressing your blue pendant button. Wait 10 seconds, and then test. If it is unsuccessful, or you do not have the SOS button on the back of your device, please call customer service at 888-331-1225.





 

EZ Care Plus Help

My unit did not come with a power cord.


The EZCare unit gets its power from the phone line it is connected to, and does not require any additional power source. This means the unit is not affected by power outages and there are less cables for you to worry about.




How far will my pendant work?


The EZCare pendant will work as far as 400 ft away from the base station. It is perfect for in and around the home protection.




How does the monitoring station hear me?


The monitoring station will hear you through your base station. If you are too far away for them to hear you, they will call your contact number and dispatch emergency services.




How do I pair my new pendant?


On the back of your EZCare unit there is a small black button labeled SOS. Press this button, followed by pressing your blue pendant button. Wait 10 seconds, and then test. If it is unsuccessful, or you do not have the SOS button on the back of your device, please call customer service at 888-331-1225.





 

LifeBeacon Help

“The service in your area has been interrupted or is too low for emergency communication. Please try again.”


This message indicates that your unit does not currently have cell signal. This can be a result of the area you are in, or interruption in the cell service. Tall buildings, being in a basement, certain types of construction, can all cause signal interruption. Remember to test the device in your most common locations so that you can be aware if the cellular signal is too low in any area you frequent.




“SIM card not detected.”


If you receive this message, please contact customer service at 888-331-1225.




“Your battery is low, please place the device in the charger provided.”


This message indicates that the battery life in your device is below 20%. Place the device in the charging station to recharge. You can charge the device every 1-2 days for a couple of hours to avoid a low battery alert.




Red light does not flash while in the charging station.


Begin by checking connections of your charging cradle, and the power outlet is connected. Make sure all these connections are secure. Afterwards, check the back of your device, and use a damp cloth to wipe away any residue that may be on the charging circles.

If the battery was completely drained on the device, leave it on the charging cradle for at least 30 minutes. If you still do not see any red light on the unit while it is in the charging station, contact customer service at 888-331-1225.





 

LifeBeacon Error Messages

“The service in your area has been interrupted or is too low for emergency communication. Please try again.”


This message indicates that your unit does not currently have cell signal. This can be a result of the area you are in, or interruption in the cell service. Tall buildings, being in a basement, certain types of construction, can all cause signal interruption. Remember to test the device in your most common locations so that you can be aware if the cellular signal is too low in any area you frequent.




“SIM card not detected.”


If you receive this message, please contact customer service at 888-331-1225.




“Your battery is low, please place the device in the charger provided.”


This message indicates that the battery life in your device is below 20%. Place the device in the charging station to recharge. You can charge the device every 1-2 days for a couple of hours to avoid a low battery alert.




Red light does not flash while in the charging station.


Begin by checking connections of your charging cradle, and the power outlet is connected. Make sure all these connections are secure. Afterwards, check the back of your device, and use a damp cloth to wipe away any residue that may be on the charging circles.

If the battery was completely drained on the device, leave it on the charging cradle for at least 30 minutes. If you still do not see any red light on the unit while it is in the charging station, contact customer service at 888-331-1225.





OUR LOCATION

Address: 3411 Hawthorne Rd. 

Pocatello, ID 83201

Phone: 888-331-1225

Email:  info@medibutton.com

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